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Stillway

Terms of Service

Effective date: March 1, 2026 Last updated: March 1, 2026

These Terms of Service ("Terms") govern your use of the Stillway platform and services ("Services") provided by Stillway, Inc. ("Stillway," "we," "us," or "our"). By accessing or using our Services, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account or using our Services, you confirm that you are at least 18 years old (or the age of majority in your jurisdiction), have read and understood these Terms, and agree to be bound by them. If you are using our Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Description of Services

Stillway provides a software platform that enables:

  • Patients to discover and book appointments with healthcare providers through web interfaces and AI assistants.
  • Providers to manage their availability, accept bookings, and communicate with patients.

Stillway is a technology platform and is not a healthcare provider. We do not provide medical advice, diagnosis, or treatment.

3. User Accounts

3.1 Registration

To use certain features, you must create an account. You agree to provide accurate, current, and complete information and to keep your account information updated.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately at support@stillway.ai if you suspect unauthorized access.

3.3 Account Termination

You may close your account at any time by contacting support@stillway.ai. We reserve the right to suspend or terminate accounts that violate these Terms.

4. Patient Terms

4.1 Booking Appointments

When you book an appointment through Stillway, you enter into an agreement directly with the provider. Stillway facilitates the booking but is not a party to the service agreement between you and the provider.

4.2 Cancellations and No-Shows

Cancellation and no-show policies are set by individual providers. Please review the provider's policy before booking. Stillway may charge a platform fee for late cancellations or no-shows as described at the time of booking.

4.3 Medical Disclaimer

Stillway does not provide medical advice. Content on our platform is for informational purposes only. Always consult a qualified healthcare professional for medical decisions.

5. Provider Terms

Providers are subject to additional terms set forth in the Provider Agreement, which is incorporated by reference into these Terms.

6. Prohibited Conduct

You agree not to:

  • Use our Services for any unlawful purpose.
  • Impersonate any person or entity.
  • Interfere with or disrupt the integrity or performance of our Services.
  • Attempt to gain unauthorized access to any part of our Services.
  • Transmit any harmful, offensive, or disruptive content.
  • Use automated tools to scrape or extract data from our platform without permission.
  • Violate any applicable law or regulation.

7. Intellectual Property

7.1 Our IP

Stillway and its licensors own all rights, title, and interest in our Services, including all software, design, trademarks, and content. Nothing in these Terms grants you rights in our intellectual property except as expressly stated.

7.2 Your Content

You retain ownership of content you submit to our platform. By submitting content, you grant Stillway a non-exclusive, worldwide, royalty-free license to use, process, and display that content to operate the Services.

8. Payments and Fees

8.1 Patient Payments

Appointment fees are set by providers. Stillway may collect payments on behalf of providers and remit funds less applicable platform fees.

8.2 Provider Fees

Providers pay subscription and/or transaction fees as described in their Provider Agreement.

8.3 Refunds

Refund policies vary by provider. Stillway's platform fees are non-refundable unless required by law.

9. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, STILLWAY DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, STILLWAY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS OR DATA, ARISING FROM YOUR USE OF OR INABILITY TO USE OUR SERVICES, EVEN IF STILLWAY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM THESE TERMS OR YOUR USE OF OUR SERVICES SHALL NOT EXCEED THE GREATER OF (A) $100 OR (B) THE AMOUNTS YOU PAID TO STILLWAY IN THE TWELVE MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to indemnify, defend, and hold harmless Stillway and its officers, directors, employees, and agents from any claims, liabilities, damages, and expenses (including reasonable attorneys' fees) arising from your use of our Services, your violation of these Terms, or your violation of any third party's rights.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. Any disputes shall be resolved through binding arbitration administered by the American Arbitration Association, except that either party may seek injunctive relief in court for intellectual property disputes.

13. Changes to Terms

We may update these Terms from time to time. Material changes will be notified via email or in-app notice at least 30 days before taking effect. Your continued use of our Services after the effective date constitutes acceptance.

14. Contact Us

Stillway, Inc. legal@stillway.ai