Terms of Service

Effective date: May 27, 2026 Last updated: May 27, 2026

Stillway, Inc., a Delaware corporation (“Stillway,” “we,” “us,” or “our”) operates the Stillway platform (the “Platform”), which provides scheduling, booking, and practice management software for service professionals.

These Terms of Service (“Terms”) govern your use of the Stillway℠ platform (“Platform”) and associated managed services (“Services”) consisting of

stillway.ai — our marketing website
app.stillway.ai — the Stillway App (practice management application)
book.stillway.ai — client booking pages

Collectively, these are the “Services.” These terms apply to all users of the Services, including service providers (“Customers”), their staff and practitioners (“Authorized Users”), and individuals who book appointments (“Clients”).

By accessing or using our Services, you agree to be bound by these Terms. Please read these Terms carefully before using the Services, and continue to review periodically in the event of any changes, as they constitute a binding agreement between you and Stillway.

1. Acceptance of Terms

By creating an account or using our Services, you confirm that you are at least 18 years old (or the age of majority in your jurisdiction), have read and understood these Terms, and agree to be bound by them. If you are using our Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms. If you do not accept these terms, you are not authorized to use the Services.

2. Description of Services

Stillway provides a software Platform that enables it to deliver the following Services:

Clients to discover and book appointments with healthcare providers through web interfaces and AI assistants.
Customers to manage their availability, accept bookings, and communicate with Clients.

You acknowledge and agree that Stillway is a technology platform and is not a healthcare provider. We do not provide medical advice, diagnosis, or treatment. Be sure to consult your primary care physician or other qualified medical professional or healthcare provider should you require any medical advice.

3. User Accounts

3.1 Registration

To use certain features of the Services, you must create an account. You agree to provide accurate, current, and complete information and to keep your account information updated at all times that your account is active, including providing us with any additional information that may be required in the future. You acknowledge and agree that your access to and use of the Services is for your personal use, and you agree that you will not share your access credentials or account with any other person. You acknowledge and agree that we may share certain of your account information with Third Party Service Providers (Subprocessors) in order to provide the Services, or to meet legal, regulatory, or contractual obligations, as detailed in our Privacy Policy.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account, and you agree to take reasonable steps to protect the privacy, confidentiality, and security of your account credentials. You understand that the use of your access ID and password authenticate your identity to Stillway, and that we are entitled to rely on and act on any actions received when your valid account credentials are used as if they were your personal signature. If you know or suspect that your account credentials have been compromised or lost, or there has been unauthorized access or use of your account, we recommend immediately changing your login credentials, as well as notifying support@stillway.ai. Stillway always recommends using two-factor authentication methods and passkeys instead of just passwords.

You acknowledge and agree that you are solely responsible for any activity, including any associated fees or costs, that arise from any unauthorized use of your valid account credentials, and Stillway bears no responsibility to reimburse you for any such amounts.

3.3 Account Termination

You may close your account at any time by contacting support@stillway.ai. We reserve the right to suspend or terminate accounts that violate these Terms or for any other reason that we deem necessary or appropriate, in our sole discretion and without prior notice.

4. Client Terms

4.1 Booking Appointments

When you book an appointment through our Services, you enter into an agreement directly with a service provider that is a Stillway Customer. Stillway facilitates the booking but is not a party to the service agreement between you and the service provider (e.g., cancellation policies, pricing, refund policy, availability restrictions, terms and conditions for services, etc.) (“Provider Terms”). For clarity, we do not own, manage, or endorse any service provider using our Services.

If you book on behalf of another person using your account, you will obtain their authorization; notify them about the applicable Provider Terms; ensure that all information submitted about them in the booking is true, accurate and complete; and are and will remain responsible for paying any amounts due, making any change/cancellation requests, and for any other matters relating to the booking.

Per the applicable Provider Terms, your booking may be canceled, you may be denied access to the Provider in the future, you may lose any money paid for the booking, and similar. Any dispute between you and a Provider is strictly between you and the Provider and we have no obligation to mediate or resolve any dispute.

4.2 Cancellations and No-Shows

Cancellation and no-show policies are set by individual service providers. Please review the provider’s Provider Terms before booking. The service provider may charge a fee for late cancellations or no-shows as described at the time of booking.

4.3 Medical Disclaimer

Stillway is not a healthcare provider and does not provide medical advice. Content on our Platform is for informational purposes only. Always consult your primary care physician or a qualified healthcare or medical professional when making medical decisions.

4.4 Verification of Customers

Although Stillway requests that Customers provide accurate and complete information, and we may conduct certain vetting processes for Customers (including as may be required by applicable law), we are not responsible for the accuracy of any information provided to us regarding the identity of a Customer service provider or its applicable Provider Terms. We encourage you to communicate directly with any service provider that you have booked with. You should contact local law enforcement if you feel a service provider has violated any law. Please contact us immediately at support@stillway.ai if you have any concerns that a Stillway Customer is mis-representing their business.

5. Customer Terms

Providers are subject to additional terms set forth in the Stillway Customer Agreement, which is incorporated by reference into these Terms. In the event of a conflict between these Terms and the Customer Agreement, the Customer Agreement prevails for Customer-related matters.

6. Prohibited Conduct

You agree not to:

Use our Services for any unlawful purpose.
Impersonate any person or entity.
Interfere with or disrupt the integrity or performance of our Services.
Make a false or fraudulent booking.
Attempt to gain unauthorized access to any part of our Services.
Transmit any harmful, offensive, or disruptive content.
Use automated tools to scrape or extract data from our Platform without permission.
Violate any applicable law or regulation.
Engage in any disruptive behavior or action at any provider.

7. Intellectual Property

7.1 Our IP

Stillway and its licensors own all rights, title, and interest in and to our Services, including all software, documentation, design, trademarks, and content, and proprietary technology, and Stillway reserves all of its rights in and to all of the foregoing under copyright and other applicable intellectual property rights to the maximum extent permitted by applicable law or regulation. Nothing in these Terms grants you any rights or licenses or similar in or to our intellectual property except the limited rights to use the same during the Term as expressly stated herein.

7.2 Your Content

You retain ownership of content you submit to our Platform. By submitting content, you grant Stillway a non-exclusive, perpetual, irrevocable, worldwide, royalty-free license to use, process, store, share, display, and transmit that content as necessary to operate the Platform, provide the Services, and comply with applicable laws and regulations. For clarity, content that has been anonymized or deidentified will not be deemed to be exclusively owned by you, and may be aggregated with other similar data and used without restriction, subject to compliance with applicable law or regulation.

8. Payments and Fees

8.1 Client Payments

Appointment fees are set and collected by Stillway Customers. The Stillway Services may be used to enable providers to collect payments or payment authorizations via third-party payment providers, currently Square or Stripe. These payments and payment authorizations are used by Clients to pay for services and/or to reserve bookings with the Customer.

8.2 Customer Fees

Providers pay subscription and/or transaction fees as described in their Customer Agreement.

8.3 Refunds

Stillway’s platform fees are fully earned when paid and non-refundable unless required by law. Refunds from service provider to client vary by provider and are subject to the provider’s own policies and administration.

9. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WHETHER BY STATUTE, CONTRACT, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. TO THE FULLEST EXTENT PERMITTED BY LAW, STILLWAY DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER STILLWAY NOR ITS OPERATORS, CONTRACTORS, LICENSORS, VENDORS, SUPPLIERS, AND AGENTS, AND EACH OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SUPPLIERS (COLLECTIVELY, THE “STILLWAY PARTIES”), SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS OR DATA, PERSONAL INJURY, OR WRONGFUL DEATH, ARISING FROM YOUR USE OF OR INABILITY TO USE OUR SERVICES, WHETHER BASED IN WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THE TOTAL LIABILITY OF THE STILLWAY PARTIES TO YOU FOR ALL CLAIMS ARISING FROM THESE TERMS OR YOUR USE OF OUR SERVICES SHALL NOT EXCEED THE GREATER OF (A) $100 OR (B) THE FEES PAID BY A CUSTOMER TO STILLWAY IN THE TWELVE MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. ANY CLAIM MUST BE BROUGHT BY YOU WITHIN ONE YEAR OF THE DATE THAT YOU FIRST BECAME AWARE OF THE CLAIM OR SUCH CLAIM IS EXPRESSLY AND IRREVOCABLY WAIVED BY YOU.

11. Indemnification

You agree to indemnify, defend, and hold harmless Stillway and its officers, directors, employees, and agents from any claims, liabilities, damages, and expenses (including reasonable attorneys’ fees and costs) arising from or related to your use of our Services, your violation of these Terms, your breach or violation of these Terms or any third party’s rights, or your act, omission, failure to act, gross negligence, willful misconduct, fraud, or violation of applicable law or regulation.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware, without regard to its conflict or choice of law principles. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the state and federal courts located in Boston, Massachusetts. For providers, dispute resolution is governed by the Customer Agreement. You acknowledge that the Company is based in the United States, and makes no claim that the Services are appropriate or may be used outside of the United States; if you access or use the Services from outside the United States, you do so at your own risk and are solely responsible for compliance with the laws and regulations applicable in your jurisdiction. You expressly agree that Stillway will be entitled to an award of its attorneys’ fees and costs incurred in connection with the enforcement of these Terms.

13. Changes to Terms or Services

We may update these Terms or the Services from time to time. Where reasonably practicable, material changes will be notified via email or in-app notice at least 30 days before taking effect. Your continued use of our Services after the effective date constitutes acceptance.

14. General

These Terms constitute the entire agreement between you and us with respect to the Services, and supersede all prior or contemporaneous communications, whether written or verbal, between you and us regarding the Services. Stillway may, and you may not, assign, subcontract, or delegate the rights, duties, or obligations described in these Terms.

15. Contact Us

Stillway, Inc.

If you need to contact us regarding these Terms or the Services, please contact us at: legal@stillway.ai