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Stillway

AI Usage Policy

Last updated: March 1, 2026

Stillway uses artificial intelligence to help patients book appointments and to assist providers with their practice. This page explains how we use AI, what it can and cannot do, and how we protect you.

How We Use AI

AI-Assisted Booking

Stillway's core AI feature enables patients to book appointments using natural language through ChatGPT and other AI assistants. When you interact with our AI booking tools:

  • Your natural language request is interpreted by the AI to extract appointment details (service type, preferred date/time, provider preferences).
  • The AI searches available slots matching your request.
  • A structured booking request is created and sent to your chosen provider.
  • You receive confirmation via SMS or email.

The AI assists with scheduling logistics — it does not provide medical advice, diagnoses, or treatment recommendations.

AI in Provider Tools

We may use AI to assist providers with:

  • Suggested responses to common patient questions.
  • Schedule optimization recommendations.
  • Automated appointment reminders and follow-ups.

Providers are informed when AI-generated suggestions are presented and always retain control over their responses.

What Our AI Does Not Do

Stillway's AI:

  • Does not provide medical advice. AI responses are limited to scheduling and logistics.
  • Does not make clinical decisions. No AI output should be construed as a clinical recommendation.
  • Does not retain personal conversation history across separate sessions with third-party AI assistants (e.g., ChatGPT).
  • Does not autonomously take actions without confirmation. Bookings initiated through AI require explicit patient confirmation.

AI Partners

Stillway integrates with the following AI providers:

| Provider | Use Case | Privacy Policy | |----------|----------|----------------| | OpenAI | ChatGPT booking integration | openai.com/privacy |

When you interact with our ChatGPT integration, your conversation is subject to OpenAI's privacy policy in addition to ours. We share only the data necessary to process your booking request.

Data Used by AI

When you use AI-assisted booking, the following data may be processed by our AI partners:

  • Your booking request in natural language (e.g., "Book a 60-minute massage next Tuesday afternoon").
  • Available provider slots returned to complete the booking.

We do not send sensitive health information (e.g., medical history, diagnoses) to AI partners as part of the booking process. You should not include sensitive health information in booking requests made through AI assistants.

Human Oversight

We maintain human oversight of our AI systems:

  • AI booking flows are reviewed by our engineering and product teams for accuracy and safety.
  • We monitor AI interactions for errors, biases, or harmful outputs.
  • Patients and providers can always contact our support team if AI-assisted interactions produce incorrect or unexpected results.

AI Accuracy and Limitations

AI systems are not perfect. Our AI may occasionally:

  • Misinterpret ambiguous booking requests.
  • Suggest unavailable time slots due to real-time availability changes.
  • Generate incomplete or inaccurate information.

Always review your booking confirmation carefully. If a booking doesn't match your intent, contact support@stillway.ai to correct it.

Opting Out of AI Features

If you prefer not to use AI-assisted booking, you can book directly through the Stillway web interface at stillway.ai without using AI features.

Contact

Questions about our AI usage? Contact us at privacy@stillway.ai or support@stillway.ai.