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Stillway

Transparency Report

Last updated: March 1, 2026 Report period: January 1, 2026 – March 1, 2026

This Transparency Report provides information about legal requests, security incidents, and platform integrity actions taken during the reporting period.

Legal Requests

Stillway may receive requests from government agencies and courts to disclose user data. We carefully review all such requests for legal validity before complying.

| Request Type | Received | Complied | Challenged | Data Disclosed | |-------------|----------|----------|------------|----------------| | Law enforcement requests | 0 | 0 | 0 | 0 users | | Court orders | 0 | 0 | 0 | 0 users | | National security requests | 0 | — | — | — |

National security request counts are subject to legal restrictions on disclosure.

Our Approach

  • We notify affected users of legal requests unless prohibited by law or court order.
  • We challenge overly broad or legally deficient requests.
  • We do not provide bulk access to user data.
  • We do not provide back-door access to our systems.

Security Incidents

| Incident Type | Count | Affected Users | Notified | |---------------|-------|----------------|---------| | Confirmed data breaches | 0 | 0 | N/A | | Suspected unauthorized access | 0 | 0 | N/A |

Stillway experienced no confirmed security incidents during this reporting period. We continue to monitor our systems around the clock and conduct regular security assessments.

Platform Integrity

Account Actions

| Action | Count | |--------|-------| | Accounts suspended for Terms of Service violations | 0 | | Accounts terminated for fraud | 0 | | Provider credentials revoked | 0 |

Content Actions

| Action | Count | |--------|-------| | Service listings removed for policy violations | 0 | | Communications flagged for abuse | 0 |

AI Audit Summary

Stillway's AI-assisted booking features were reviewed during this period:

  • Accuracy rate: AI booking requests matched patient intent in over 98% of confirmed bookings.
  • Corrections: Fewer than 2% of AI-initiated bookings required manual correction.
  • Harmful outputs: No instances of harmful, biased, or inappropriate AI outputs were identified.

Uptime and Reliability

| Metric | Value | |--------|-------| | Platform availability | 99.97% | | Planned maintenance downtime | 12 minutes | | Unplanned outages | 0 |

How to Contact Us

To report a security issue: security@stillway.ai For legal inquiries: legal@stillway.ai For general questions: support@stillway.ai

To request law enforcement access to user data, contact legal@stillway.ai. We require valid legal process and will review all requests carefully.